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ISS International Business School of Service Management
Hamburg, Germany


University description (as per official university website)

The state recognition by the Hamburg Senate in 2007 and the FIBAA accreditation of study programs for 2006 and 2009, the ISS International Business School of Service Management, an adequate response to the challenges of international competition.

The participants in the BA and MBA programs to strengthen their skills for developing, marketing and provision of services and thus for the combination of various components and skills to customer-specific solutions. You are able to

Customer requirements and processes include, understand, and in these solutions to integrate,
the change from the traditional product manufacturers to a solution provider to support,
The service mentality in companies to actively promote,
viable partnerships with customers to develop,
with leadership companies focus on future markets, actively shape the change.

The advantages for students:

Performance indicators for service excellence and leadership understand
Management and leadership skills with a central focus on developing service management
The immediate applicability of course content in a professional environment
presence phase of a compact first-class facility in Hamburg
Personal development through team work in small groups

The advantages for companies:

Business challenges of clients understand and provide solutions that address the challenges
Benefits of the market potential of services
Systematic development of talents and future specialists and executives
Non-specialist managers efficiently introduce new management tasks
During the study period the company the opportunity to obtain special benefit from hands-on project topics and theses are about to do.

Bachelor of Arts (BA) service management
The degree BA service management you purchase business fundamentals with specific applications in the service - a business with a dynamic development and excellent career opportunities. Even today in Germany is the share of services in total value added 70% (source: OECD). Acquire key skills for professional practice and for leadership in service management.

You have reached your school / technical college or in the process?
Start the BA service management as a dual program in September 2010: This is the conclusion after three years possible. Learn in two places: in the company and at the university. The companies in which the ISS can provide this, see practical cooperation.

DUAL: Study and Training on the job with a solid company ("Practice Partner") over a period of three years, as required, with education degree ("ausbildunsgsintegriert")
DUAL multi: Study and Training on the job in different companies, industries, an example for their service excellence are in

They work a few years and want to improve your career opportunities within the company? They are working, motivated and committed?

Ask your human resources department about the possibilities of in-service BA degree:

On 26th June 2010 start of the BA service management as a part-time variation with a standard period of eight semesters. you study part-time and keep the focus on your professional role and acquire a compact presence on the stages Bachelor's degree in eight semesters - including internship.

SPECTARIS scholarships to the ISS
The industry SPECTARIS writes for two programs at the International Business School of Service Management at Hamburg scholarships. The selection criteria for a scholarship SPECTARIS and more information, see here.

As a state-recognized university Hamburg is the ISS Business School State University hochschulrechtlich treated, the individual courses are internationally recognized - and particularly good rating in the formal practice, study, care, equipment , and internationalism of the lecturers. The additional certification by the global governing body AFSMI Service emphasizes the practical relevance of the BA service management.

What degree do I get to the ISS?
On successful completion you are awarded the degree of Bachelor of Arts (BA) Management Service "award. Furthermore, a certificate is issued which contains the results of the assessment, the overall grade and the subject of the bachelor's thesis on assessment. The BA degree from the ISS allows to prove following a different master's degree on a business basis. The design of the curriculum follows the guidelines of the Association for Services Management International (AFSMI), graduates of the Bachelor of Arts (BA) Management Service will also receive a certificate of AFSMI. Furthermore, the course is accredited by the FIBAA. In addition, an English Language Diploma Supplement is issued in accordance with the pattern set by the European Commission and the University Rectors' Conference. The documents are written in both German and in English.

Write us a call. Our office will be happy to answer student questions.

MBA Service Management - Part-time
The part-time MBA program in Hamburg, Dublin and Karlstad (Sweden) gives research-and applying the knowledge in the management of services. In presence compact blocks , you acquire with the effectiveness of a private business school management skills for the practice. Recognize key performance indicators for service excellence and leadership.

The MBA program combines intensive study stage presence with a modern e-learning support for learning highly effective. Each year, students will benefit from five weeks of study on campus with intensive interaction with leading minds in the service management academics and practitioners. Three credits in Dublin (Ireland) and Karlstad (Sweden) round throughout English-speaking, international leadership training from the.
The partners in the Top Executive Program - Top decision makers from leading companies - advising the MBA candidates and offer practical guidance through lectures and direct support for students at additional.

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