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University of Western Sydney
Penrith South, Australia


University description (as per official university website)

Our Vision, Mission and Values
To be recognised as the best practice contact centre within the tertiary sector and to become the information gateway for the University of Western Sydney, its students, staff and the wider community.

To deliver a comprehensive and efficient information service, providing positive experiences and placing our clients at the centre of what we do.
This is achieved by:
promoting the University of Western Sydney mission of ‘Bringing Knowledge to Life’
focusing on our values
embracing an innovative and contemporary service ethos
striving to make a difference.

Our staff are committed to:
superior customer service
continuous learning and improvement
team spirit

The Contact Service Centre is committed to continuous learning and improvement and this is demonstrated in its rigorous quality monitoring program. Staff are assessed on their customer service skills and product knowledge based on an internal quarterly review of phone calls and emails. The CSC is also independently assessed each quarter by Customer Service Benchmarking Australia (CSBA), a research-based consultancy group that focuses on the customer service performance of call centres.

CSBA also conduct Satisfaction Surveys to seek feedback from customers on ways the CSC can improve on customer service delivery and product knowledge through phone contact and printed materials.

Employment Opportunities for Students
The Contact Service Centre employs current UWS students in the role of Contact Service Officer. The role involves the provision of course information via phone, email and web contacts. Additional duties include outbound call campaigns and promotional work representing the University at events such open days and career markets.
Recruitment usually occurs once per year and the applicants most suitable for this position will be first or second year students who are motivated, hard working, proficient with computers and can demonstrate a pleasant phone manner. Prior call centre and customer service experience is desirable, but most importantly, applicants must demonstrate proven ability to function effectively within a team environment.
Successful applicants will receive extensive training in customer service skills, systems use, and the relevant product knowledge required. A ‘Buddy Program’ also provides new staff with the opportunity to gain confidence in their skills and knowledge before taking phone calls.

Scholarships section: Scholarships website section
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Junior Fulbright Program
United States

Ford Foundation International Fellows Program

Rotary Fellowships
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Student grants

Graduate Assistantship and Doctoral Assistantship

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Half Tuition Merit Scholarships

Grant in Aid

Lillian Moller Gilbreth Scholarship

Harvard-Smithsonian Postdoctoral and Smithsonian Astrophysical Observatory Predo

Japan Studies Dissertation Workshop

Hauser Global Scholars Program

Need-Based Grants

Gwendolen M Carter/PAS-NU Fellowships

Internship in Environmental Education

Internships for Astronomical Research

Howard Heinz Social and Public Policy Fellowships

MASWE Memorial Scholarship

Jesse Marvin Unruh Assembly Fellowship

High School Graduate Scholarships

Graduate Assistantship

Frank M Chapman Memorial Fund

International House of Japan

Catherine H Beattie Fellowship for Conservation Horticulture


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